We have developed these Terms for all club members to help us to run efficiently and to provide you with the best service. In order to offer Not Another Social at the low price point we do, we need to remain organised and stick to the rules listed below.

We only want to work with brands who are willing to work and achieve the objectives set by your consultant, and if we feel that you are not benefiting from your membership or not showing changes in your social media feed, then we reserve the right to discontinue your membership.


  • You can apply for membership through our website. You must be (a) at least 18 years old; (b) legally capable of entering into a contract; and (c) have the authority to represent any company you purport to represent.

  • So that we can confirm the fee due, we also require you to submit to us certain documentation. If you are employed, we require your previous 3 (three) months’ pay slips. If you are self-employed, we require you last trading year’s tax return. If you are applying on behalf of a limited company, we require your last trading year’s profit and loss statement.

  • We shall consider each application, and if we reasonably believe that we can add value to your profile and brand, we shall notify you accordingly and the fee shall be due.

  • You warrant that all information you provide on sign up is accurate and complete and you shall promptly notify us of any changes to your information. We shall process all personal data that you provide to us in accordance with our Privacy Policy.

Booking calls

  • It is your responsibility to book your monthly calls using the booking platform with login details saved on the Facebook Group

  • If you fail to book a call then you will forego your call for the month and you will not be able to rebook for that month

  • If you fail to book your call 2 months in a row, we reserve the right to discontinue your membership. We only work with members who are committed to their membership and utilise our services and platforms 

  • If there are no times or dates that are available for you, then you are allowed a bespoke time slot to be allocated once every three months

  • If you require this bespoke time slot, please contact your consultant on club@notanothersocial.com (for Ben’s members) or hannah@notanothersocial.com (for Hannah’s members) with a list of times and dates that work best for you and your consultant will do everything within their ability to facilitate the call

  • You cannot roll over or redeem unused bespoke time slots into subsequent months

  • You will need to pay the full monthly fee even if you do not book a call


  • You will have an exclusive one on one 45 minute call every month with your consultant

  • While your consultant will present you with tasks and homework, it is also your responsibility to prepare for your call with all the questions and agenda you’d like to talk through during your 45 minute call

  • You agree to be polite, courteous and professional during your consultation.  If your consultant reasonably believes that you have failed to comply with this requirement, your consultant may terminate the telephone call and no refund of any fee paid shall be due to you, and you shall not be entitled to rearrange the consultation or any part of it


  • If you miss your call, then you will not be able to reschedule for that month. Your next opportunity to speak with your consultant will be the following month

  • If you are late to a call, then you will only have the remaining time on your 45 minute slot for the call

  • You cannot roll calls over into subsequent months

  • You will need to pay for the full monthly fee if you miss your call

  • If you miss 2 calls in a row, we reserve the right to discontinue your membership. We only work with members who are committed to their membership and utilise our services and platforms


  • If you can not make your scheduled call time, it is your responsibility to reschedule your call through the booking link provided in your confirmation text and/or email

  • If you can not find your confirmation text and/or email, you must contact you consultant at least 24 hours ahead of your call to cancel your time slot on email or DM on Instagram

  • If you miss your call time without contacting your consultant to cancel or inform them you can no longer make it, then you are not permitted to reschedule for another call that month. This includes, but is not limited to, you answering the phone at the scheduled time and saying that you can’t make the call - this will result in you foregoing your call for the month

  • If there are reasons outside of your control that mean you can not make your call, then please contact your consultant as soon as you can. These situations will be dealt with on a case by case basis, and we will try to facilitate a new call time for you that month

  • If your consultant can not make your scheduled call, they will contact you with (where possible) 24 hours notice and reschedule your call. They will facilitate you to make sure the new time is convenient for you

Contact with consultant

  • You are allowed to contact your consultant outside of your allocated monthly phone call. You will receive a response within 3 days through the (limited) following forms of contact:

  • You are not permitted to call, text or whatsapp your consultant on the number they call you on outside of your allocated call time slot

  • Due to the volume of members our consultants work with, please be conscious of how many times you contact your consultant outside of your call time each month


  • Your consultant will aim to respond to any questions you post on the Facebook group within 3 days

  • We encourage club members to engage with one another on this Facebook group and answer one another’s questions to ignite conversation. However, you should treat with caution any information or comments made by another member. We do not endorse or condone any such information or comments and have no responsibility to you for such information or comments.

  • All content that you post on the Facebook group must comply with our Acceptable Use Policy - outlined below

  • Any content that does not comply with our Acceptable Use Policy may be removed without warning


When posting content on the Not Another Asocial Facebook group you must comply with the rules of Facebook. In addition, you must comply with the terms of this AUP. Your postings must not:

  1. contain any content that is deliberately dishonest or false;

  2. include any content which promotes fraudulent, obscene, pornographic or illegal activities; promotes violence or hatred; is discriminatory of any group of people; is sexually explicit; or is obscene, offensive, hateful or inflammatory;

  3. include any copyrights, database rights, trademarks or other intellectual property rights that do not belong to you, unless you have the written consent of the owner of such rights;

  4. include any personal insults or attacks including deliberately flaming other members in a manner that might incite or perpetuate a conflict or argument;

  5. encourage or otherwise deliberately or recklessly involve any breaches of applicable laws, regulations, codes of practice and/or guidelines;

  6. harvest or otherwise collect non-public information about another member obtained through the website (including email addresses), without the prior written consent of the holder of the appropriate rights to such information;

  7. add a member to your email or physical mailing list without their consent after adequate disclosure, or use their email address or contact details for antisocial, disruptive, or destructive purposes;

  8. send SPAM or other unlawful communications;

  9. contain any virus, worm, Trojan horse or other harmful code;

  10. contain any other content which in our absolute discretion may harm Not Another Social into disrepute.


  • Payment for your membership must be paid a month in advance

  • Should we need to contact you to chase payment, we will do so via the contact details you provided on applying for membership

  • If you miss 1 payment, then you will forego your call for the month and you will not be able to rebook for that month, but you will continue to have access to the closed Facebook group

  • If you miss 2 payments, then we reserve the right to remove you and any associated colleagues from the Facebook group and cancel your membershi

  • Membership fees are set out on our website and are subject to change at any time.

  • Membership fees are based on a member’s business income, and accordingly, you must send us the information described under the ‘APPLYING FOR MEMBERSHIP’ section above at least once every 12 months. If you do not do so, we shall be entitled to estimate your income and therefore amend the fee due if we deem it necessary on notice to you.

  • We shall also notify you on at least 1 month’s notice of any change to our fees. You can cancel your membership as set out below if you do not wish to pay the amended and/or increased fee.


  • Should you wish to cancel your membership, you are required to give 1 month’s notice

  • You should write an email to club@notanothersocial.com

  • You will be charged for the month you cancel your membership in and no refund will be made for previous fees paid

  • It is at your discretion if you chose to fulfil any scheduled calls for that month

  • We reserve the right to suspend or terminate your membership at any time without notice or liability (a) if any information that you provide to us is not true, ceases to be true, or we cannot verify or authenticate any such information; (b) you have not paid any fees due to us; (c) you are in breach of any of these Terms; and/or (d) we reasonably believe that you are not using the information learned as a result of your membership within your business.

  • If for any reason we cease to provide the Club, we shall notify you accordingly, and refund to you pro-rata any fees paid in advance for services not provided.

Your consultant

If you would like to swap from one consultant to another, this is possible - please liaise with Ben on club@notanothersocial.com to arrange this


  • It is your responsibility to request access to the Not Another Social Members Club Facebook Group

  • You are allowed up to 2 colleagues or business partners from your brand to join the group too

  • These additional members must not be working for any other brand except the one paying for membership to Not Another Social

additional call time

We are happy to offer you additional calls on top of your 45 minute call. Please contact your consultant on club@notanothersocial.com for prices and to arrange this

Recording calls

We may record calls for monitoring and training purposes. You will be informed if the call will be recorded, and given the opportunity to opt out.

our content

You are prohibited from sharing or filming any content found on our website, the Not Another Social Facebook group and private Instagram account or otherwise provided to you by a consultant. For the purposes of this section, we call all such content ‘our content’ and it includes but is not limited to the following:

  • All Not Another Social branded videos or images found on the Not Another Social Members Club Facebook Group

  • All documents found on the Not Another Social Members Club Facebook Group

  • Posts on the Not Another Social Members Club Facebook Group published by Not Another Social, Ben Lifton, Sophia Hilton or Hannah Kendrick

  • Any posts from the Not Another Social Instagram account

All rights in and to our content belong to us or our licensors. You must keep our content

confidential both during and after your membership. Provided that all fees due are paid in full, we grant you the non-exclusive, non-transferable right to access and use our content only for your own business purposes. You may not share our content while enrolled as a member of Not Another Social or anytime thereafter outside of the brand that is paying for the membership.

We teach social media and marketing techniques which are available to be used through applying the information to the brand paying for the club membership only. We forbid the use of our content to be used by any club member to teach to their own clients, or act as a contributor to another brand for free educational purpose and/or to generate profit through teaching

We reserve the rights to terminate any membership if we feel you are exploiting our content, and if necessary will take the relevant legal actions if these Terms are breached

You acknowledge and agree that whilst we have used our best endeavours to prepare our content, there may be minor errors. Please notify us of any errors and we shall correct them as soon as possible. You further agree that nothing in our content should be relied upon as financial, legal or other advice in relation to the operation of your business.

We do not warrant or represent that you will achieve any particular results, outcomes or improvements following their use of our content.


We shall process your personal data in accordance with our Privacy Policy available on our website.

We reserve the right to change these Terms from time to time at our discretion. If we do so, we shall notify you of the changes and the changes shall be effective 1 (one) month after such notification. Except as expressly set out in these Terms, no implied conditions, warranties or other terms, including any implied terms relating to satisfactory quality or fitness for any purpose, will apply.

It is your sole responsibility to ensure that the membership meets the needs of your business and brand, and is suitable for your business purposes. If at any time you are not happy with your membership your sole remedy is to cancel your membership.

We shall not be liable to you for (a) loss of profits; (b) loss of business; (c) damage to reputation or goodwill; (d) business interruption; (e) loss of or wasted staff or management time; (f) any kind of special, indirect, consequential loss or pure economic loss even if advised of the possibility of such losses.

Our total liability to you for all claims or series of claims under these Terms whether in contract, negligence or otherwise for any damages, losses or expenses shall be limited to the fee paid in the 12 months preceding the date the claim arose.

Nothing in these Terms limits or excludes our liability for death or personal injury resulting from negligence, fraud or fraudulent misrepresentation and/or any other liability that cannot lawfully be excluded under English law.


These Terms (as amended from time to time) constitute the entire agreement between you and us concerning your membership.

If any provision of these Terms is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect each of our intentions and all other provisions shall remain in full force and effect.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

We may sub-contract, assign or otherwise transfer our rights and obligations in these Terms to any third parties at our discretion.

These Terms shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English Courts.